How do I increase my points?
Points are counted by how long you have been online in RaidCall. Every one hour you stay online, one point will be added. The maximum number of points increased for a single day is 24. Any percentages less than one hour will be counted towards the next point.
The Point System updates once a day at 8:00AM, EST.
If the Point System update is interrupted, the points lost will be counted towards the next calculation.
Does RaidCall keep timing out for you?
Timing out might be caused by the following reasons:
1). Bad Internet connection speed
2). Firewall or Antivirus software
Here is a possible solution for this problem:
1). Test your internet connection speed(http://www.speedtest.net) and contact your ISP provider. It could be that your internet connection is running at an unsatisfactory speed.
2). Try disabling your firewall and/or antivirus software or reconfiguring the security settings to unblock RaidCall. According to the feedback from our users, another cause for the problem with the log in time-out is possibly caused by the NVIDIA firewall Network Access Manager.
You can remove it from your computer by following these few, easy steps:
control panel → programs and features → NVIDIA ForceWare Network Access Manager →Uninstall
Afterwards, attempt to connect to RaidCall.
I either can’t hear others or other people can’t hear my voice
Most likely this is a microphone problem.
1.Check that your microphone/headset is properly plugged-in and switched on.
2.Check that your microphone/headset is correctly set up for your operating system.
Test your microphone to see that it works normally.
We recommend you test the microphone/headset with an internal windows sound recorder.
3.Check that your Raidcall is using the correct devices.
A.In Raidcall, open Settings> Audio Settings> Output Devices and check that the correct Input/ Output Devices is selected.
B.Input Device is for your voice transmission/recording, and you may have to tweak on it for sound if other people can’t hear your voice.
C.Otherwise, you may have to change the output devices (speakers or headset) if you can’t hear others speak.
“Robotic” sound/Static/ Word cut offs/ Lag
Internet connection issues are usually the main reason for “Robotic” sounds, occurrences of static, cutoffs in sentence and voice lag. Raidcall is built to adapt to your level and type of connection and provide the best call quality, but if problems persist you may wish to contact your internet service provider with regards to improving the quality of your internet connection.
Research has also shown this problem can also be caused by a combination of the OS and sound card drivers. Many popular sound cards or headsets produce tiny traces of noise. If you are experiencing this issue in other applications as well, please contact the manufacturer of your soundcard or headset for more information.
Other applications running on your computer can also affect your network performance, especially those performing bandwidth-intensive tasks such as video streaming and file downloading. It is best to close these applications while you’re talking on Raidcall if you do not have a particularly fast internet connection.
Please be advised that the Static and Robotic problems are not caused by Raidcall. They are either OS or sound card driver related.
What’s the difference between hardware processing and software processing?
Hardware Processing option will use your soundcard to broadcast the music being played on your computer.
The Software Processing option will have Raidcall initialize music player software to play music through these kinds of software.
How do I activate/disable overlay?
The system´s default keyboard shortcut to activate Overlay is ´SHIFT+TAB´. If you want to use this function while in the middle of gameplay, you activate it with this keyboard shortcut.
You can edit the Overlay activation hotkey and other settings by clicking on “Settings” and selecting “Overlay Settings” in the pop-up screen.
